1. Introduction
Welcome to EverSafePay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway services.
By accessing or using our services, you consent to the practices described in this Privacy Policy. We comply with the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect various types of information to provide and improve our services:
2.1 Personal Information
- Contact information (name, email address, phone number)
- Business information (business name, type, registration details)
- Identity verification documents (PAN card, Aadhaar card, GST certificate)
- Bank account details and financial information
- KYC documents as required by regulatory authorities
2.2 Transaction Information
- Payment details (transaction amount, date, time)
- Payment method information (card details, UPI IDs, bank account details)
- Device information used for transactions
- IP address and geolocation data
2.3 Technical Information
- Log data (IP address, browser type, pages visited)
- Cookies and similar tracking technologies
- Device information (device type, operating system)
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide and maintain our services | Performance of contract |
| To process transactions and payments | Performance of contract |
| To verify your identity and conduct KYC checks | Legal obligation and performance of contract |
| To prevent fraud and enhance security | Legitimate interests and legal obligation |
| To communicate with you about our services | Legitimate interests |
| To comply with legal and regulatory requirements | Legal obligation |
| To improve our services and develop new features | Legitimate interests |
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 With Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors and banking partners
- KYC verification services
- Cloud storage providers
- Customer support services
- Analytics and marketing providers
4.2 For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
4.3 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Note: We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The duration of your relationship with us
- Legal obligations under Indian laws (including the Companies Act, 2013 and tax laws)
- RBI guidelines for payment system operators
- The need to resolve disputes and enforce our agreements
Typically, we retain transaction data for a minimum of 8 years as required by Indian accounting and tax laws.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- PCI DSS compliance for payment data
- Employee training on data protection
- Regular backups and disaster recovery procedures
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
Under Indian law, you have certain rights regarding your personal information:
7.1 Access and Correction
You have the right to access and correct your personal information. You can update your information through your account dashboard or by contacting us.
7.2 Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
7.3 Withdrawal of Consent
You can withdraw your consent for processing your personal information, subject to legal or contractual restrictions.
7.4 Grievance Redressal
You have the right to file a grievance regarding our data processing activities. Please see our Grievance Policy for more information.
To exercise any of these rights, please contact us at privacy@eversafepay.com. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of Cookies We Use:
- Essential Cookies: Required for the operation of our service
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors
- Functionality Cookies: Enable us to personalize content and remember your preferences
- Targeting Cookies: Record your visit to our website and the pages you visit
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Third-Party Links
Our service may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our service is not intended for use by children under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you become aware that a Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will also notify you via email and/or a prominent notice on our service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Data Protection Officer
EverSafePay
Email: support@eversafepay.com
Phone: +91-XXXXXXXXXX
Address: xxxx Area, Maharastra, India
We have appointed a Grievance Officer in accordance with the Information Technology Act, 2000. You can contact our Grievance Officer at grievance@eversafepay.com for resolution of any complaints.
Note: This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.