FREQUENTLY ASKED QUESTIONS
Got any questions?
Find answers to common questions about EverSafePay payment solutions
Onboarding & Account Setup
Businesses, startups, freelancers, and individuals providing legitimate services can onboard.
GST certificate, PAN card, business registration certificate, bank account proof, and authorized signatory ID.
Aadhaar card, PAN card, and active bank account proof.
24–48 hours, subject to successful KYC and compliance checks.
Yes, businesses need a working website/app. Individuals may show invoices or service proof.
No, onboarding is 100% digital.
E-commerce, SaaS, education, travel, gaming (skill-based), finance, healthcare, etc. High-risk industries require review.
Crypto, gambling, adult content, MLM, and businesses prohibited under Indian law.
Yes, PAN and Aadhaar are sufficient.
No, onboarding is free.
Pay-In (Collections)
UPI, Net Banking, Debit/Credit Cards, and Wallets.
Flat 1.75% per transaction.
Min ₹1; Max depends on bank rules (generally up to ₹1L per transaction).
Instantly reflected in your EverSafePay account.
Amount auto-refunded within 5–7 working days.
Yes, through your EverSafePay dashboard.
Yes, invoices are auto-generated monthly.
Yes, UPI QR codes are supported.
Yes, payment links can be generated via dashboard or API.
Yes, white-label and custom checkout options are available.
Settlement & Instant Settlement
T+1 working day.
Yes, 24×7 instant settlement is available.
Yes, a nominal fee applies depending on transaction size.
Enable via dashboard or request support.
Yes, instant settlements are 24×7.
Yes, you can schedule auto-settlements (hourly/daily).
Check status in dashboard; if still pending, contact support.
Yes, detailed reports are available in dashboard.
Payouts (Disbursements)
UPI, IMPS, NEFT, and RTGS.
Up to ₹1,000 → UPI/IMPS ₹6, RTGS ₹4, NEFT ₹3
₹1,001–₹25,000 → UPI/IMPS ₹8, RTGS ₹6, NEFT ₹5
Above ₹25,000 → UPI/IMPS ₹15, RTGS ₹10, NEFT ₹8
Yes, 24×7 instant payouts.
Yes, UPI/IMPS generally support up to ₹2,00,000 per transaction (bank-dependent).
Amount is auto-reversed to your EverSafePay wallet.
Yes, scheduled payouts are supported.
Yes, bulk payout APIs and Excel upload are available.
Yes, to all Indian bank accounts supporting UPI/IMPS/NEFT/RTGS.
Yes, roles & permissions can control payout approvals.
Chargebacks, Refunds & Fraud
A dispute raised by a customer with their bank.
You'll receive dashboard alerts and email notifications.
Usually 7–10 working days.
Yes, per case, as per policy.
Enable UPI intent, verify KYC of customers, use strong refund policies, and keep service records.
Yes, refunds can be initiated directly.
5–7 working days, depending on the bank.
Yes, via dashboard API.
Legal & Compliance
Yes, we comply with RBI & NPCI guidelines.
Yes, with PCI DSS compliance and bank-level encryption.
No, restricted as per law.
No, your data remains private and secure.
Yes, available monthly.
Issues & Support
Use support ticket, live chat, WhatsApp, or email.
Check dashboard → If pending, contact support.
Yes, available in developer section.
Yes, for developers before going live.
Yes, enterprise merchants get dedicated managers.
Email, WhatsApp, live chat, call, and ticketing system.
10 AM – 7 PM (IST), Monday–Saturday. Emergency escalations available.
In the Help & Docs section.
General Queries
Currently only domestic. International payments are under review.
No, wallet balance is flexible.
Yes, for high-volume merchants.
Yes, APIs support PHP, Python, Node.js, Java, .NET, etc.
Mobile app is in development; dashboard is mobile-friendly.
Yes, on request for enterprise clients.
Submit a request to support; remaining balance will be settled.
